Store Policies
Order Processing
All items are handmade to order and are shipped from New York City.
Processing of orders might take 3 business days, up to 2 weeks before shipping; it will depend on the number of orders we are currently handling.
Cancellations and Order Modifications
Before we begin working on your order, we’ll e-mail you the following:
- The expected start date of production;
- A request to confirm your order details;
- Notification that your order cannot be canceled once confirmed;
- A request to verify that you have read and understood our store policies.
By confirming and responding to our email, you can no longer cancel your order and ask for modifications on the wire-written names and product design.
We will only accept modifications for attached trinkets.
Rush Orders
As much as possible, we don’t accept rush orders as it may compromise the quality of our creations and services. It would also be unfair to clients who have placed orders and paid earlier.
We may be able to consider this on a case-by-case basis, depending on our current workload and ability to meet the deadline. Please contact us to discuss this.
Please note that even with rushed orders, we cannot guarantee a fast delivery timeframe.
Shipping Policy
We ship primarily via USPS and UPS to all USA states and US territories. We currently offer a flat rate shipping fee of $7 for domestic orders, however, this is subject to change.
For international orders, we’re currently only shipping to Canada at a fixed price of $12, however, this is also subject to change. All Canadian buyers may incur import charges (custom fees, taxes, etc.) These charges are the buyer’s responsibility and will not be covered by us. Please contact your local customs office for information.
All orders will have tracking information and will be emailed to you immediately upon shipment.
Once the order has been shipped, we can no longer change the shipping details (i.e. name, address, etc.)
Shipping times vary, with shipments taking between 3 days to 4 weeks to arrive on your doorstep from the date of dispatch. Delays are out of our control. This part of the process is out of our hands, unfortunately. We ask for your patience and understanding.
Returns & Exchanges Policy
All orders are final and cannot be refunded, returned, or exchanged.
Paper Pliers is a 100% artisanal brand, and all our items are handmade to order, slowly made, and one-of-a-kind. Reselling returned products will be challenging for us.
We are not responsible for lost, delayed, or stolen packages. Please contact the carrier for information about the delivery status of your package. In these instances, we cannot replace the item or refund your purchase, but we will do our best to assist you in sorting out the situation.
If a package is marked as delivered but missing from the point of delivery, we cannot be held responsible for a refund or replacement. When ordering, please make sure that someone is present at the chosen delivery address to receive the packaging.
Replacements Policy
We may consider replacements only if the packaging and the product/s are both damaged. Please contact us immediately within 24 hours of delivery; attach clear photos of the damaged packaging and damaged product.
Sending photos does not guarantee replacement. We reserve the right to refuse.
Value of Handcrafted Art
Our creations are all made by hand. Small imperfections and subtle variations are to be expected as part of the charm of a handmade product. It is what makes our product unique. These nuances are part of what makes each piece one-of-a-kind. We hope you'll appreciate their beauty and distinctiveness.
If you have any questions, reach out to us by emailing hello@paperpliers.com.